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Vous mettrez encore plus de forme avec les grands comptes et les clients qui représentent une part importante de votre chiffre d’affaires. De la même façon, vous n’emploierez pas le même ton à la première qu’à la troisième relance.",{"data":792,"content":793,"nodeType":50},{},[794],{"data":795,"marks":796,"value":797,"nodeType":45},{},[],"Avoir des clients en retard de paiement n’est jamais agréable – ça l’est encore moins quand vous êtes une petite entreprise. Cependant, perdre votre sang-froid est la pire chose à faire dans cette situation : vous risquez de braquer votre interlocuteur et de compromettre la suite de votre relation commerciale. 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