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Vous la trouverez en pièce jointe de ce mail.",{"data":850,"content":851,"nodeType":50},{},[852],{"data":853,"marks":854,"value":855,"nodeType":45},{},[],"Cependant, si une quelconque difficulté retarde votre paiement, nous vous invitons à nous contacter par mail ou à ce numéro : XX.XX.XX.XX.XX",{"data":857,"content":858,"nodeType":50},{},[859],{"data":860,"marks":861,"value":742,"nodeType":45},{},[],{"data":863,"content":864,"nodeType":50},{},[865],{"data":866,"marks":867,"value":749,"nodeType":45},{},[],{"data":869,"content":870,"nodeType":50},{},[871],{"data":872,"marks":873,"value":54,"nodeType":45},{},[],{"data":875,"content":876,"nodeType":516},{},[877,881],{"data":878,"marks":879,"value":880,"nodeType":45},{},[],"3. ",{"data":882,"marks":883,"value":885,"nodeType":45},{},[884],{"type":291},"Modèle de mail pour une deuxième relance de facture impayée ",{"data":887,"content":888,"nodeType":50},{},[889],{"data":890,"marks":891,"value":892,"nodeType":45},{},[],"Si le premier mail de relance n’a pas fonctionné, il est temps de relancer votre client en lui adressant un deuxième mail pour lui rappeler que vous êtes toujours en attente du règlement. ",{"data":894,"content":895,"nodeType":50},{},[896],{"data":897,"marks":898,"value":899,"nodeType":45},{},[],"Cette nouvelle relance doit rester cordiale, mais il est important de montrer un peu plus de fermeté par rapport au premier mail. ",{"data":901,"content":902,"nodeType":50},{},[903],{"data":904,"marks":905,"value":906,"nodeType":45},{},[],"Voici un modèle de mail pour une seconde relance de facture impayée : \n",{"data":908,"content":909,"nodeType":750},{},[910,922,934,941,947,954,961,968,974],{"data":911,"content":912,"nodeType":50},{},[913,918],{"data":914,"marks":915,"value":917,"nodeType":45},{},[916],{"type":291},"Objet :",{"data":919,"marks":920,"value":921,"nodeType":45},{},[]," Facture n°XXX – 2ème relance",{"data":923,"content":924,"nodeType":50},{},[925,930],{"data":926,"marks":927,"value":929,"nodeType":45},{},[928],{"type":291},"Ajouter en pièce jointe : ",{"data":931,"marks":932,"value":933,"nodeType":45},{},[],"La facture concernée et le premier mail de relance envoyé",{"data":935,"content":936,"nodeType":50},{},[937],{"data":938,"marks":939,"value":700,"nodeType":45},{},[940],{"type":291},{"data":942,"content":943,"nodeType":50},{},[944],{"data":945,"marks":946,"value":707,"nodeType":45},{},[],{"data":948,"content":949,"nodeType":50},{},[950],{"data":951,"marks":952,"value":953,"nodeType":45},{},[],"Dans notre mail du .../.../… ci-joint, nous vous avions demandé de procéder au paiement de la facture n°XXX d’un montant de XXX€, émise le .../.../… et arrivée à échéance le …/.../....",{"data":955,"content":956,"nodeType":50},{},[957],{"data":958,"marks":959,"value":960,"nodeType":45},{},[],"Nous sommes au regret de constater que nous n’avons toujours pas reçu le paiement de ladite facture. Nous vous remercions de procéder le plus rapidement possible à son règlement.",{"data":962,"content":963,"nodeType":50},{},[964],{"data":965,"marks":966,"value":967,"nodeType":45},{},[],"Vous trouverez en pièce jointe de ce mail la facture concernée.",{"data":969,"content":970,"nodeType":50},{},[971],{"data":972,"marks":973,"value":742,"nodeType":45},{},[],{"data":975,"content":976,"nodeType":50},{},[977],{"data":978,"marks":979,"value":749,"nodeType":45},{},[],{"data":981,"content":982,"nodeType":50},{},[983],{"data":984,"marks":985,"value":54,"nodeType":45},{},[],{"data":987,"content":988,"nodeType":516},{},[989,993],{"data":990,"marks":991,"value":992,"nodeType":45},{},[],"4. ",{"data":994,"marks":995,"value":997,"nodeType":45},{},[996],{"type":291},"Dernier mail de relance d’une facture impayée ",{"data":999,"content":1000,"nodeType":50},{},[1001],{"data":1002,"marks":1003,"value":1004,"nodeType":45},{},[],"Si, malgré les deux premières tentatives, vous êtes toujours sans nouvelle de votre client ou si ses réponses n’ont pas été accompagnées par un paiement, il est alors temps de passer à la troisième et dernière relance de facture impayée. ",{"data":1006,"content":1007,"nodeType":50},{},[1008],{"data":1009,"marks":1010,"value":1011,"nodeType":45},{},[],"Il est assez rare d’avoir recours à une troisième lettre de relance. Mais, cette fois-ci, le ton doit être ferme et définitif. Votre client doit comprendre qu’il s’agit de votre dernier effort pour concilier cette situation à l’amiable sans recourir à un service de recouvrement.",{"data":1013,"content":1014,"nodeType":50},{},[1015],{"data":1016,"marks":1017,"value":1018,"nodeType":45},{},[],"Voici un modèle d’e-mail pour une troisième et dernière relance de facture impayée :",{"data":1020,"content":1021,"nodeType":50},{},[1022],{"data":1023,"marks":1024,"value":54,"nodeType":45},{},[1025],{"type":291},{"data":1027,"content":1028,"nodeType":750},{},[1029,1040,1051,1058,1064,1071,1078,1085,1091],{"data":1030,"content":1031,"nodeType":50},{},[1032,1036],{"data":1033,"marks":1034,"value":917,"nodeType":45},{},[1035],{"type":291},{"data":1037,"marks":1038,"value":1039,"nodeType":45},{},[]," Facture n°XXX – 3ème et dernière relance",{"data":1041,"content":1042,"nodeType":50},{},[1043,1047],{"data":1044,"marks":1045,"value":929,"nodeType":45},{},[1046],{"type":291},{"data":1048,"marks":1049,"value":1050,"nodeType":45},{},[],"La facture concernée ainsi que les 2 mails de relance envoyés précédemment",{"data":1052,"content":1053,"nodeType":50},{},[1054],{"data":1055,"marks":1056,"value":700,"nodeType":45},{},[1057],{"type":291},{"data":1059,"content":1060,"nodeType":50},{},[1061],{"data":1062,"marks":1063,"value":707,"nodeType":45},{},[],{"data":1065,"content":1066,"nodeType":50},{},[1067],{"data":1068,"marks":1069,"value":1070,"nodeType":45},{},[],"Par un premier mail daté du .../.../... puis un deuxième daté du .../.../..., nous vous avons demandé de procéder au paiement de la facture n°XXX d’un montant de XXX€, émise le .../.../… et arrivée à échéance le …/.../....",{"data":1072,"content":1073,"nodeType":50},{},[1074],{"data":1075,"marks":1076,"value":1077,"nodeType":45},{},[],"À ce jour, nous n’avons toujours pas reçu le paiement de cette facture. Nous vous prions de procéder immédiatement à son règlement.",{"data":1079,"content":1080,"nodeType":50},{},[1081],{"data":1082,"marks":1083,"value":1084,"nodeType":45},{},[],"Vous trouverez en pièces jointes la facture concernée, ainsi que les deux lettres de relance qui vous ont déjà été adressées.",{"data":1086,"content":1087,"nodeType":50},{},[1088],{"data":1089,"marks":1090,"value":742,"nodeType":45},{},[],{"data":1092,"content":1093,"nodeType":50},{},[1094],{"data":1095,"marks":1096,"value":749,"nodeType":45},{},[],{"data":1098,"content":1099,"nodeType":50},{},[1100],{"data":1101,"marks":1102,"value":54,"nodeType":45},{},[],{"data":1104,"content":1105,"nodeType":323},{},[1106],{"data":1107,"marks":1108,"value":1110,"nodeType":45},{},[1109],{"type":291},"Modèle de lettre pour facture impayée",{"data":1112,"content":1113,"nodeType":50},{},[1114],{"data":1115,"marks":1116,"value":1117,"nodeType":45},{},[],"En cas de retard de paiement, il est également possible d’envoyer une relance sous forme de lettre. Celle-ci doit contenir certaines informations :",{"data":1119,"content":1120,"nodeType":560},{},[1121,1131,1141,1151,1161],{"data":1122,"content":1123,"nodeType":409},{},[1124],{"data":1125,"content":1126,"nodeType":50},{},[1127],{"data":1128,"marks":1129,"value":1130,"nodeType":45},{},[],"L’objet de la lettre de relance ;",{"data":1132,"content":1133,"nodeType":409},{},[1134],{"data":1135,"content":1136,"nodeType":50},{},[1137],{"data":1138,"marks":1139,"value":1140,"nodeType":45},{},[],"Le numéro et la date de la facture impayée ;",{"data":1142,"content":1143,"nodeType":409},{},[1144],{"data":1145,"content":1146,"nodeType":50},{},[1147],{"data":1148,"marks":1149,"value":1150,"nodeType":45},{},[],"La date d’échéance de la facture ;",{"data":1152,"content":1153,"nodeType":409},{},[1154],{"data":1155,"content":1156,"nodeType":50},{},[1157],{"data":1158,"marks":1159,"value":1160,"nodeType":45},{},[],"Le montant à régler de la facture ;",{"data":1162,"content":1163,"nodeType":409},{},[1164],{"data":1165,"content":1166,"nodeType":50},{},[1167],{"data":1168,"marks":1169,"value":1170,"nodeType":45},{},[],"Les moyens de paiement acceptés.",{"data":1172,"content":1173,"nodeType":50},{},[1174],{"data":1175,"marks":1176,"value":54,"nodeType":45},{},[],{"data":1178,"content":1179,"nodeType":750},{},[1180,1188],{"data":1181,"content":1182,"nodeType":50},{},[1183],{"data":1184,"marks":1185,"value":1187,"nodeType":45},{},[1186],{"type":291},"Bon à savoir",{"data":1189,"content":1190,"nodeType":50},{},[1191],{"data":1192,"marks":1193,"value":1194,"nodeType":45},{},[],"Il est conseillé d’envoyer votre lettre de relance par courrier recommandé afin de prouver son envoi en cas de contentieux. ",{"data":1196,"content":1197,"nodeType":50},{},[1198],{"data":1199,"marks":1200,"value":54,"nodeType":45},{},[],{"data":1202,"content":1203,"nodeType":50},{},[1204],{"data":1205,"marks":1206,"value":1207,"nodeType":45},{},[],"Découvrez ci-dessous un modèle de lettre à envoyer à votre client pour une facture impayée. ",{"data":1209,"content":1231,"nodeType":1232},{"target":1210},{"metadata":1211,"sys":1214,"fields":1222},{"tags":1212,"concepts":1213},[],[],{"space":1215,"id":1217,"type":182,"createdAt":1218,"updatedAt":1218,"environment":1219,"publishedVersion":1221,"revision":264,"locale":29},{"sys":1216},{"type":13,"linkType":14,"id":15},"4wrzs2wXC4ydoFLY6qHZmW","2025-05-02T13:14:56.774Z",{"sys":1220},{"id":22,"type":13,"linkType":23},5,{"title":1110,"description":1110,"file":1223},{"url":1224,"details":1225,"fileName":1230,"contentType":275},"//images.ctfassets.net/b76knntgaaiu/4wrzs2wXC4ydoFLY6qHZmW/e00be3b9465538ad0f559406c9b986e5/Modèle-lettre-facture-impayee.jpg",{"size":1226,"image":1227},168507,{"width":1228,"height":1229},1024,1536,"Modèle-lettre-facture-impayee.jpg",[],"embedded-asset-block",{"data":1234,"content":1235,"nodeType":50},{},[1236],{"data":1237,"marks":1238,"value":54,"nodeType":45},{},[],{"data":1240,"content":1241,"nodeType":323},{},[1242],{"data":1243,"marks":1244,"value":1246,"nodeType":45},{},[1245],{"type":291},"Comment puis-je savoir si mon client a bien reçu ma relance ?",{"data":1248,"content":1249,"nodeType":50},{},[1250],{"data":1251,"marks":1252,"value":1253,"nodeType":45},{},[],"Vous pouvez lui demander de confirmer la bonne réception du mail de relance par téléphone ou par retour de mail.",{"data":1255,"content":1256,"nodeType":50},{},[1257],{"data":1258,"marks":1259,"value":1260,"nodeType":45},{},[],"Activez la fonctionnalité de notification de réception depuis votre messagerie. La plupart d’entre elles proposent ce type de fonction : Gmail, Outlook. Cette option vous permet de recevoir une notification lorsque votre client a ouvert votre e-mail.",{"data":1262,"content":1263,"nodeType":50},{},[1264],{"data":1265,"marks":1266,"value":54,"nodeType":45},{},[],{"data":1268,"content":1269,"nodeType":323},{},[1270],{"data":1271,"marks":1272,"value":1274,"nodeType":45},{},[1273],{"type":291},"Comment dois-je gérer un client qui ne répond pas à mes relances ? ",{"data":1276,"content":1277,"nodeType":50},{},[1278],{"data":1279,"marks":1280,"value":1281,"nodeType":45},{},[],"Si votre client ne répond pas à vos relances, plusieurs méthodes s’offrent à vous : ",{"data":1283,"content":1284,"nodeType":560},{},[1285,1300,1315,1330,1345,1360],{"data":1286,"content":1287,"nodeType":409},{},[1288],{"data":1289,"content":1290,"nodeType":50},{},[1291,1296],{"data":1292,"marks":1293,"value":1295,"nodeType":45},{},[1294],{"type":291},"Relancez régulièrement",{"data":1297,"marks":1298,"value":1299,"nodeType":45},{},[]," : envoyez plusieurs relances espacées dans le temps pour vous assurer que le client a bien reçu votre message. Adaptez le ton de vos relances pour éviter d'agacer le client.",{"data":1301,"content":1302,"nodeType":409},{},[1303],{"data":1304,"content":1305,"nodeType":50},{},[1306,1311],{"data":1307,"marks":1308,"value":1310,"nodeType":45},{},[1309],{"type":291},"Changez votre méthode de contact",{"data":1312,"marks":1313,"value":1314,"nodeType":45},{},[]," : si vous avez utilisé l'e-mail, essayez de contacter le client par téléphone ou par un autre moyen. Cela peut ouvrir une nouvelle opportunité de contact.",{"data":1316,"content":1317,"nodeType":409},{},[1318],{"data":1319,"content":1320,"nodeType":50},{},[1321,1326],{"data":1322,"marks":1323,"value":1325,"nodeType":45},{},[1324],{"type":291},"Soyez poli et professionnel",{"data":1327,"marks":1328,"value":1329,"nodeType":45},{},[]," : restez respectueux et courtois, même si le client ne répond pas. L'agressivité pourrait nuire à la relation.",{"data":1331,"content":1332,"nodeType":409},{},[1333],{"data":1334,"content":1335,"nodeType":50},{},[1336,1341],{"data":1337,"marks":1338,"value":1340,"nodeType":45},{},[1339],{"type":291},"Faites preuve de patience",{"data":1342,"marks":1343,"value":1344,"nodeType":45},{},[]," : les clients peuvent être occupés, alors accordez-leur un délai suffisant pour répondre à vos relances.",{"data":1346,"content":1347,"nodeType":409},{},[1348],{"data":1349,"content":1350,"nodeType":50},{},[1351,1356],{"data":1352,"marks":1353,"value":1355,"nodeType":45},{},[1354],{"type":291},"Fixez une date limite",{"data":1357,"marks":1358,"value":1359,"nodeType":45},{},[]," : si vous attendez une réponse dans un certain délai, précisez-le clairement dans votre relance pour encourager une réponse rapide.",{"data":1361,"content":1362,"nodeType":409},{},[1363],{"data":1364,"content":1365,"nodeType":50},{},[1366,1371],{"data":1367,"marks":1368,"value":1370,"nodeType":45},{},[1369],{"type":291},"Décidez de la suite à donner",{"data":1372,"marks":1373,"value":1374,"nodeType":45},{},[]," : si le client persiste à ne pas répondre, déterminez quelle action entreprendre : suspendre temporairement la relation, envoyer un dernier message pour clarifier la situation, ou envisager de mettre fin à la collaboration si nécessaire.",{"data":1376,"content":1377,"nodeType":50},{},[1378],{"data":1379,"marks":1380,"value":54,"nodeType":45},{},[],{"data":1382,"content":1383,"nodeType":323},{},[1384],{"data":1385,"marks":1386,"value":1388,"nodeType":45},{},[1387],{"type":291},"Est-ce que je peux facturer des intérêts de retard si un client ne paie pas sa facture à temps ?",{"data":1390,"content":1391,"nodeType":50},{},[1392],{"data":1393,"marks":1394,"value":1395,"nodeType":45},{},[],"Il est tout à fait possible de facturer des intérêts de retard si votre client ne paie pas sa facture à temps. Les intérêts de retard sont une compensation pour le préjudice que vous subissez en raison du retard de paiement de votre client.",{"data":1397,"content":1398,"nodeType":50},{},[1399,1403,1416],{"data":1400,"marks":1401,"value":1402,"nodeType":45},{},[],"Si vous avez convenu avec votre client des conditions de paiement, vous pouvez spécifier dans le contrat ou la facture les taux d'intérêt de retard et les modalités de leur application. Le taux d'intérêt légal est déterminé chaque année par décret et peut varier d'une année à l'autre.",{"data":1404,"content":1406,"nodeType":532},{"uri":1405},"https://entreprendre.service-public.fr/vosdroits/F23211#:~:text=Le%20taux%20d'int%C3%A9r%C3%AAt%20pr%C3%A9vu,le%201er%20juillet%202019.",[1407,1410],{"data":1408,"marks":1409,"value":305,"nodeType":45},{},[],{"data":1411,"marks":1412,"value":1415,"nodeType":45},{},[1413],{"type":1414},"underline","Le taux d'intérêt en vigueur pour l'année en cours",{"data":1417,"marks":1418,"value":1419,"nodeType":45},{},[]," peut être consulté sur le site du ministère de l'Économie et des Finances.",{"data":1421,"content":1422,"nodeType":50},{},[1423],{"data":1424,"marks":1425,"value":54,"nodeType":45},{},[],{"data":1427,"content":1428,"nodeType":750},{},[1429],{"data":1430,"content":1431,"nodeType":50},{},[1432,1437],{"data":1433,"marks":1434,"value":1436,"nodeType":45},{},[1435],{"type":291},"Attention\n",{"data":1438,"marks":1439,"value":1440,"nodeType":45},{},[],"La facturation des intérêts de retard peut avoir un impact sur la relation commerciale avec votre client, vous devez donc vous assurer de communiquer clairement les modalités de paiement et les conséquences en cas de non-respect de ces modalités en amont.",{"data":1442,"content":1443,"nodeType":50},{},[1444],{"data":1445,"marks":1446,"value":54,"nodeType":45},{},[],{"data":1448,"content":1449,"nodeType":323},{},[1450],{"data":1451,"marks":1452,"value":1454,"nodeType":45},{},[1453],{"type":291},"Comment automatiser ses relances pour facture impayée ?",{"data":1456,"content":1457,"nodeType":50},{},[1458],{"data":1459,"marks":1460,"value":1461,"nodeType":45},{},[],"En adoptant la relance automatique de vos factures clients, vous réduisez considérablement vos délais de paiement. Plusieurs avantages à l'utiliser :",{"data":1463,"content":1464,"nodeType":560},{},[1465,1475],{"data":1466,"content":1467,"nodeType":409},{},[1468],{"data":1469,"content":1470,"nodeType":50},{},[1471],{"data":1472,"marks":1473,"value":1474,"nodeType":45},{},[],"Amélioration de la trésorerie en réduisant les retards de paiement et les risques d’impayés,",{"data":1476,"content":1477,"nodeType":409},{},[1478],{"data":1479,"content":1480,"nodeType":50},{},[1481],{"data":1482,"marks":1483,"value":1484,"nodeType":45},{},[],"Gain de temps évident par semaine que vous pouvez consacrer à des sujets plus stratégiques.",{"data":1486,"content":1487,"nodeType":50},{},[1488],{"data":1489,"marks":1490,"value":54,"nodeType":45},{},[1491],{"type":291},{"data":1493,"content":1494,"nodeType":750},{},[1495],{"data":1496,"content":1497,"nodeType":50},{},[1498,1503],{"data":1499,"marks":1500,"value":1502,"nodeType":45},{},[1501],{"type":291},"Le saviez-vous ?\n",{"data":1504,"marks":1505,"value":1506,"nodeType":45},{},[],"Les logiciels de facturation peuvent enregistrer plusieurs séquences automatisées de relance.  Sur Pennylane, vous pouvez créer directement une série d’e-mails programmés à partir d’une date précise, par exemple : 2 jours avant la date d'échéance de la facture, 5 jours après la date d’échéance...",{"data":1508,"content":1509,"nodeType":50},{},[1510],{"data":1511,"marks":1512,"value":54,"nodeType":45},{},[],{"data":1514,"content":1515,"nodeType":323},{},[1516],{"data":1517,"marks":1518,"value":1520,"nodeType":45},{},[1519],{"type":291},"Est-ce que je peux engager une procédure de recouvrement de créances si un client ne paie pas sa facture ?",{"data":1522,"content":1523,"nodeType":50},{},[1524,1528,1533],{"data":1525,"marks":1526,"value":1527,"nodeType":45},{},[],"Si après de nombreuses relances, votre client n’a toujours pas réglé sa facture impayée, vous pouvez envisager une procédure de ",{"data":1529,"marks":1530,"value":1532,"nodeType":45},{},[1531],{"type":291},"recouvrement de créances",{"data":1534,"marks":1535,"value":1536,"nodeType":45},{},[],". 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Cette mise en demeure doit préciser le montant de la créance, les modalités de paiement et les conséquences en cas de non-paiement.",{"data":1559,"content":1560,"nodeType":560},{},[1561],{"data":1562,"content":1563,"nodeType":409},{},[1564],{"data":1565,"content":1566,"nodeType":50},{},[1567],{"data":1568,"marks":1569,"value":1571,"nodeType":45},{},[1570],{"type":291},"L’appel à un huissier de justice ",{"data":1573,"content":1574,"nodeType":50},{},[1575],{"data":1576,"marks":1577,"value":1578,"nodeType":45},{},[],"Si la mise en demeure n'aboutit pas, vous pouvez faire appel à un huissier de justice pour recouvrer la créance. 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Les deux parties sont convoquées à une audience.",{"data":1634,"content":1635,"nodeType":409},{},[1636],{"data":1637,"content":1638,"nodeType":50},{},[1639,1644],{"data":1640,"marks":1641,"value":1643,"nodeType":45},{},[1642],{"type":291},"Assignation en paiement",{"data":1645,"marks":1646,"value":1647,"nodeType":45},{},[]," : vous engagez une procédure judiciaire classique pour obtenir le paiement de vos créances. 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